New name, same care: Europ Assistance is changing its name to Redion. Learn more
New name, same care:
Europ Assistance is changing its name to Redion.
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  • Temporary Digital

Temporary Digital

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General questions

What is the difference with the standard Temporary product?

The Temporary Digital product allows you to manage your contract, request your assistance and your reimbursements, and follow them only through the digital channels we provide. These include the mobile application 'Europ Assistance Belgium', the Customer Area, and our FAQ which provides additional information.

Our application allows you to fully manage all the actions mentioned above, while the Customer Area only allows you to request reimbursements and manage your contract.

How can I modify the beneficiaries and vehicles listed in my contract?

For this, you have two options:

Either via the application by clicking on your contract and then on 'See more' next to the 'Beneficiarie(s)' section. Then click on 'Modify' and update the information.

Or via the Customer Area by clicking on 'Show more' under your contract. Make the necessary updates in the Beneficiarie(s) and Vehicle(s) section.

How can I modify the coverages of my contract?
Use our application, click on your contract and then on 'Modify' next to the 'Coverages' section. A page will be available after clicking on 'Start', offering you different types of modifications.
Where can I view and download my documents (e.g., contract, general conditions, travel certificate)?

To do this, you have two options:

Either via the application by clicking on your contract and then on 'Documents'.

Or via the Customer Area by clicking on 'Show more' under your contract. A 'My documents' section will then be available. It includes all the documents you can download.

How can I modify my communication preferences and my newsletter subscription?

To do this, you have two options:

Either via your application by clicking on your contract, followed by 'Preferences'. A page will then be available, allowing you to adjust how you wish to be contacted and manage your newsletter subscription.

Or via the Customer Area. To manage your contact method preference, click on 'Show more' under your contract. A 'My preferences' section will then be available, allowing you to choose the desired communication mode. To manage your newsletter subscription, click on 'My profile' next to your name. A 'Newsletter' section will then be available, allowing you to manage your subscription.

How can I add my customer card to my Wallet?

To do this, you have two options:

Either via your application by clicking on your contract and then on 'Add to Wallet'.

Or via the Customer Area by clicking on 'Show more' under your contract. A 'My digital customer card' section will then be available.

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Assistance Request

How can I request medical assistance digitally?
On the home page of the application, click on 'Request assistance'. This will activate a page that allows you to choose the type of assistance you need. In the case of medical assistance, you must complete the form with all the basic questions. This will automatically open a file with your assistance request. You will then be contacted as soon as possible by one of our assistance agents to help you. You can follow the progress of your request at any time in the 'Your files' section on the home page of the application.
How can I request roadside assistance digitally?
On the home page of the application, click on 'Request assistance'. This will activate a page that allows you to choose the type of assistance you need. In the case of roadside assistance, the management and follow-up of your request will be entirely digital. Thanks to your location, a nearby tow truck will be designated and sent to you. You can follow the progress of your request at any time in the 'Your files' section on the home page of the application.
How can I request home assistance digitally?
On the home page of the application, click on 'Request assistance'. This will activate a page that allows you to choose the type of assistance you need. In the case of home assistance, you must complete the form with all the basic questions. This will automatically open a file with your assistance request. You will then be contacted as soon as possible by one of our assistance agents to help you. You can follow the progress of your request at any time in the 'Your files' section on the home page of the application.
How can I request another type of assistance digitally?
On the home page of the application, click on 'Request assistance'. This will activate a page that allows you to choose the type of assistance you need. In the case of assistance other than medical, roadside, or home assistance, you will need to complete the form describing your situation. This will automatically open a file with your assistance request. You will then be contacted as soon as possible by one of our assistance agents to help you. You can follow the progress of your request at any time in the 'Your files' section on the home page of the application.
Where can I see the progress of my assistance case?
You can see the progress of your request at any time in the 'Your requests' section on the application's homepage.
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Reimbursement

How can I request a reimbursement digitally?

To do this, you have two options:

Either via your application by clicking on your contract and then on 'Your reimbursements'. A page will then be available, allowing you to make a new reimbursement request.

Or via the Customer Area by clicking on 'Show more' under your contract. A 'My reimbursement requests' section will then be available.

Where can I track the progress of my reimbursement case?

To do this, you have two options:

Either on the home page of the application by clicking on 'Your files'.

Or via the Customer Area by clicking on 'Show more' under your contract. A 'My reimbursement requests' section will then be available.

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