My customer area

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Cookies that are necessary to guarantee the proper functioning of the website, for example: passing along information to the next page when buying a contract or saving your preferences such as language and browser settings.

Analytical cookies

These cookies enable us to generate insights in the usage of our website. This way we can ensure a continuous optimization of the website. The collected data never contain personally identifiable information.

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Cookies that enable us to know how many and which specific ads you have seen and/or clicked on. We also track whether an advertisement has resulted in you buying a Europ Assistance product. Based on your actions on the website, we can show relevant offers on third party websites.

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Welcome to the Customer area

Check or modify your contract data

Manage reimbursement requests

Download a certificate or the general terms and conditions

Log in with an existing account
Log in with the username you previously set up.
Or via Google (Gmail), Facebook or Microsoft.

Log in with your contract
Please fill in your contract number and postal code

My customer area

In order to access your customer area, please fill in your contract number and postal code.

Your contract number consists of 10 digits.

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Verification

To sign in to your account please choose a verification methode below

Send a text message to the number {{method.label}}

No mobile phone number on the contract

Send a text message to the number {{method.label}}

Send an e-mail to {{method.label}}

No e-mail address

Text message to the number of the first connection {{method.label}}

Internal use

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Protect your account

Your phone number is missing as a verification method to protect your account. Please enter your mobile number. Add the international prefix if you have a foreign number.

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Why use an account?

Easier login

Once you have created your account, you can log in with one click and you won’t need to go through the security system anymore. In addition, you will no longer need to have your contract number on hand.

Manage multiple contracts and accesses

With your account you can manage all your contracts in the same login. All the beneficiaries of the contract can add the contract to their account.

Faster assistance request in the application

When you use the application while logged in to your account, requesting assistance is made easier because you no longer have to fill in contract, beneficiary or vehicle information.

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