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Functional cookies

Cookies that are necessary to guarantee the proper functioning of the website, for example: passing along information to the next page when buying a contract or saving your preferences such as language and browser settings.

Analytical cookies

These cookies enable us to generate insights in the usage of our website. This way we can ensure a continuous optimization of the website. The collected data never contain personally identifiable information.

Advertising cookies

Cookies that enable us to know how many and which specific ads you have seen and/or clicked on. We also track whether an advertisement has resulted in you buying a Europ Assistance product. Based on your actions on the website, we can show relevant offers on third party websites.

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Cookie Policy

Europ Assistance

24 April 2020 n° 202001

Table of content:

Who is responsible for this Cookie Policy?
What is a cookie?
What types of cookies are used on the Europ Assistance website?
How can you manage cookies?
Will this Cookie Policy be amended?

Who is responsible for this Cookie Policy?

This Cookie Policy is hosted by Europ Assistance Belgium, TVA BE 0738.431.009 RPM Bruxelles, Cantersteen 47, 1000 Bruxelles, subsidiary of Europ Assistance SA, insurer under French law, with head office situated 1, Promenade de la Bonnette à 92230 Gennevilliers, France (451 366 405 RCS Nanterre), affiliated under code 0888 for the branches 1,9,13,16 and 18 under surveillance of the Banque Nationale de Belgique, Boulevard de Berlaimont 14, 1000 Bruxelles.

Europ Assistance Belgium uses cookies and similar technologies on his website www.europ-assistance.be. The present Cookie Policy is addressed to the public which accesses and uses this website and explains what these technologies are and why we use them, as well as your rights to control our use of them. Should you have any further questions, please email us on eabelgiumdpo@europ-assistance.be.

What is a cookie?

Cookies are small data files that are placed on your computer or mobile device when you visit a website or a mobile app. Cookies are widely used by online service providers to facilitate and help to make the interaction between users and websites and mobile apps faster and easier, as well as to provide reporting information.

Should any personal data be obtained via the use of cookies, it will be handled in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation - GDPR) and Europ Assistance’s Privacy Policy.

What types of cookies are used on the Europ Assistance website?

By cookie owner

1. First party cookies: Cookies set by Europ Assistance via the website and/or mobile app.

2. Third Party cookies: Cookies set by parties other than Europ Assistance via the website and/or mobile app. Third party cookies enable third party features or functionality to be provided on or through the website and/or mobile app (e.g. like view videos, social media links, advertising, interactive content and analytics).

By cookie duration

1. Session cookies: Only used during browser session, to simplify and link together the user’s browsing during the browser session. Session cookies are temporary cookies, these are automatically removed when the browser session is ended.

2. Permanent cookies: Cookies that stay on your device for the number of days mentioned in the cookie overview below. You can remove these cookies as described below under how can you manage cookies.

By cookie purpose

1. Functional cookies: These cookies enable the Website to work optimally or they provide security to the Website. These cookies are essential for proper communication and are there to facilitate browsing. They facilitate visits to our Website and enhance interaction (for example: language choice, contract configuration). These cookies can be placed without prior consent.

2. Analytical cookies: These cookies analyze the use that is made of the Website. These cookies measure the number of visits, the number of pages viewed, as well as the activity of users on the website and the frequency of their visits. They provide us with information on the Website’s performance. These functionalities can make use of third-party cookies.

3. Advertising cookies: Cookies that analyze the surfing habits of the visitors of the Website/Mobile App. This way a visitor profile can be established so that more personalized information can be sent.

For more detailed information on the cookies used, please see the list of cookies attached to this Policy.

How can you manage cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by selecting the type of cookies you want to keep in the cookie banner or you can always change them afterwards by clicking here.

In order to guarantee the right to withdraw your consent at any time concerning these, you can also manage the use of cookies by configuring your personal browser settings. Your web browser can be configured to block all cookies, accept/block certain cookies or accept all cookies.

Each web browser has its own configuration. However, on most of them, you can open the ‘Preferences’ or ‘Settings’ menu in the top right-hand corner to edit the cookie options or go to the ‘help’ section. For more information, please see the following links:

a. Google Chrome

b. Internet Explorer

c. Mozilla Firefox

d. Safari

When you deactivate cookies, please bear in mind that some graphics may not be displayed correctly, or that you will not be able to use certain applications.

Will this Cookie Policy be amended?

This Cookie Policy may be amended. You may consult the most recent version of our Cookie Policy at any time on our Website and whenever necessary and technically possible, we will keep you updated as to any major amendments.

The date and number at the top of this Cookie Policy indicate when it was last updated.

Appendix: list of cookies