New name, same care: Europ Assistance is changing its name to Redion. Learn more
New name, same care:
Europ Assistance is changing its name to Redion.
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General questions

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What is the difference with the standard Temporary product?

The Temporary Digital product allows you to manage your contract, request your assistance and your reimbursements, and follow them only through the digital channels we provide. These include the mobile application 'Europ Assistance Belgium', the Customer Area, and our FAQ which provides additional information.

Our application allows you to fully manage all the actions mentioned above, while the Customer Area only allows you to request reimbursements and manage your contract.

How can I modify the beneficiaries and vehicles listed in my contract?

For this, you have two options:

Either via the application by clicking on your contract and then on 'See more' next to the 'Beneficiarie(s)' section. Then click on 'Modify' and update the information.

Or via the Customer Area by clicking on 'Show more' under your contract. Make the necessary updates in the Beneficiarie(s) and Vehicle(s) section.

How can I modify the coverages of my contract?
Use our application, click on your contract and then on 'Modify' next to the 'Coverages' section. A page will be available after clicking on 'Start', offering you different types of modifications.
Where can I view and download my documents (e.g., contract, general conditions, travel certificate)?

To do this, you have two options:

Either via the application by clicking on your contract and then on 'Documents'.

Or via the Customer Area by clicking on 'Show more' under your contract. A 'My documents' section will then be available. It includes all the documents you can download.

How can I modify my communication preferences and my newsletter subscription?

To do this, you have two options:

Either via your application by clicking on your contract, followed by 'Preferences'. A page will then be available, allowing you to adjust how you wish to be contacted and manage your newsletter subscription.

Or via the Customer Area. To manage your contact method preference, click on 'Show more' under your contract. A 'My preferences' section will then be available, allowing you to choose the desired communication mode. To manage your newsletter subscription, click on 'My profile' next to your name. A 'Newsletter' section will then be available, allowing you to manage your subscription.

How can I add my customer card to my Wallet?

To do this, you have two options:

Either via your application by clicking on your contract and then on 'Add to Wallet'.

Or via the Customer Area by clicking on 'Show more' under your contract. A 'My digital customer card' section will then be available.