Safe & Connected

A month and a half before the expiry date of your contract, we will send you an invitation to renew your policy. It will be up to you to decide whether or not to accept it.

In a Safe & Connected assistance, you can register up to 5 devices for security and IT assistance. By devices, we mean any device with a digital connection, data exchange or communication with an external network. (PC, laptop, tablet, scanner, printer, smartphone, webcam, television, and so on)

"Within a Safe & Connected assistance, there is indeed a limitation to 5 devices. Of course, it is possible to subscribe to different contracts so that more than 5 devices can also be protected."

After the renewal of your annual policy, we will not automatically send you a confirmation.

You can see at any time via your Customer area on our website, if your policy is still in renewal status or whether we have received the payment.

To terminate your contract on its expiry date, the quickest way is to call us on 02 541 91 91. (During office hours)

You can also contact us at any time to check with you whether your assistance formula still corresponds to your needs and travel habits. You can call us on 02 541 91 91.

No, in all cases where you need help and/or support, you can contact our helpdesk.

No, there is no reason why these two functionalities would conflict.

Regardless, it remains important to continue to take all necessary steps yourself to properly protect your devices. Safe & Connected's cyber tool is an additional protection that reinforces the efficiency of your anti-virus software. The latter forms a shield against incoming threats, but our cyber tool goes further and also checks, for example, whether your data is being used in a risky way on the Internet and the Dark Net.

We assure you that Europ Assistance and all our partners take the necessary measures to ensure maximum protection of your privacy while respecting all legal requirements.