Refunds
When is the best time to make a travel insurance claim?
How can I apply for a refund ?
When applying for reimbursement of medical expenses, do I first have to contact my health insurance(mutuelle)?
What are the benefits of entering a claim through the Customer zone?
You show the symptoms of the Covid-19 disease or you are a carrier of the virus and you are abroad. Are you covered?
What is the repayment period ?
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Travel cancellation
Until how long before my departure I can cancel my trip ?
Is there a deductible (franchise) in the cancellation insurance ?
Will Europ Assistance intervene if I want to cancel my trip because I and/or my travel companion have contracted Covid-19?
Your package holiday is cancelled by the tour operator
Will Europ Assistance intervene if I want to cancel my trip after risk of Covid-19 infection or if my co-traveller is infected with Covid-19 and one of us has to stay in quarantine on the day of departure?
What steps should I take in case of trip cancellation ?
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General questions
When is the best time to make a travel insurance claim?
Can I cover damage to a rental car?
Is there an out of pocket (franchise) for the reimbursement of medical expenses?
From which expenses can a refund be claimed ?
Are business trips also covered in case of trip cancellation or baggage problems ?
What should I do if I no longer have the purchase receipts for my personal property?
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