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Refunds

How can I apply for a refund ? When applying for reimbursement of medical expenses, do I first have to contact my health insurance? What are the benefits of entering a claim through my customer zone? You show the symptoms of the Covid-19 disease or you are a carrier of the virus and you are abroad. What is the repayment period ? Is there a deadline for making a claim?
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Travel cancellation

Until how long before my departure I can cancel my trip. Is there a deductible in the cancellation insurance? Will Europ Assistance intervene if I want to cancel my trip because I and/or my travel companion have contracted Covid-19? Your package holiday is cancelled by the tour operator Will Europ Assistance intervene if I want to cancel my trip after risk of Covid-19 infection or if my co-traveller is infected with Covid-19 and one of us has to stay in quarantine on the day of departure? What steps should I take in case of trip cancellation ?
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General questions

Can I also cover damage to a rental car? Is there an out of pocket or exemption for the reimbursement of medical expenses? From which expenses can a refund be claimed ? What should I do if I no longer have the purchase receipts for my personal property? Is my luggage automatically covered when I have a travel insurance? Will Europ Assistance intervene if I or my travelling companion are quarantined because there is a risk that we are infected with Covid-19 or if the contact tracing requires us to quarantine ourselves?
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