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  • FAQ
  • General questions

General questions

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Can I cover damage to a rental car?
Is there an out of pocket (franchise) for the reimbursement of medical expenses?
From which expenses can a refund be claimed ?
Are business trips also covered in case of trip cancellation or baggage problems ?
What should I do if I no longer have the purchase receipts for my personal property?
Is my luggage automatically covered when I have a travel insurance ?
Will Europ Assistance intervene if I or my travelling companion are quarantined because there is a risk that we are infected with Covid-19 or if the contact tracing requires us to quarantine ourselves?
What should I do if my luggage is stolen, lost or damaged ?
What does the luggage insurance option cover?
Will Europ Assistance intervene if I want to visit a family member (insured by my policy) who is in quarantine abroad?
Will Europ Assistance intervene if my hotel is placed under quarantine as a result of a government decision and I am charged extra for this extended stay?
Will EA reimburse the PCR test performed before or during my trip?