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When applying for reimbursement of medical expenses, do I first have to contact my health insurance(mutuelle)?

Did you have medical expenses while travelling abroad ?

Europ Assistance will pay for your medical expenses abroad after your mutual insurance company (compulsory and supplementary health insurance) or any other health insurance company has intervened.

To this end, please first send these organisations proof of your expenses. Make photocopies beforehand.

After reimbursement (total or partial), you can send Europ Assistance the original statement and copies of the notes. 

If you are refused assistance, send us the certificate of refusal and the original receipts for your expenses by post to the address :

Europ Assistance Belgium

Claims Department

Cantersteen 47

1000 Brussels

In the event of hospitalisation abroad, you must contact our assistance service as soon as possible.

In this case, we will pay the hospitalisation costs directly.

Please always provide us with your bank account number and e-mail address when requesting reimbursement.