Our website uses cookies, please set your cookie preferences below. Functional cookies are needed for the proper functioning of the website and cannot be refused. For more info, please read our Cookie Policy and Privacy Policy.
More details
Less details

Functional cookies

Cookies that are necessary to guarantee the proper functioning of the website, for example: passing along information to the next page when buying a contract or saving your preferences such as language and browser settings.

Analytical cookies

These cookies enable us to generate insights in the usage of our website. This way we can ensure a continuous optimization of the website. The collected data never contain personally identifiable information.

Advertising cookies

Cookies that enable us to know how many and which specific ads you have seen and/or clicked on. We also track whether an advertisement has resulted in you buying a Europ Assistance product. Based on your actions on the website, we can show relevant offers on third party websites.

Loading... Partners Area Jobs Blog FAQ

When applying for reimbursement of medical expenses, do I first have to contact my health insurance(mutuelle)?

Did you have medical expenses while travelling abroad ?



Europ Assistance will pay for your medical expenses abroad after your mutual insurance company (compulsory and supplementary health insurance) or any other health insurance company has intervened.

To this end, please first send these organisations proof of your expenses. Make photocopies beforehand.


After reimbursement (total or partial), you can send Europ Assistance the original statement and copies of the notes. 

If you are refused assistance, send us the certificate of refusal and the original receipts for your expenses by post to the address :


Europ Assistance Belgium

Claims Department

Cantersteen 47

1000 Brussels


In the event of hospitalisation abroad, you must contact our assistance service as soon as possible.

In this case, we will pay the hospitalisation costs directly.


Please always provide us with your bank account number and e-mail address when requesting reimbursement.