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What steps should I take in case of trip cancellation ?

If you are forced to cancel your trip or stay, first notify the travel agency or tour operator immediately.

You should first cancel your trip with the tour operator (Tour Operator, Airline, hotel…).

If you have booked online, most websites also provide an option to cancel online. 

You can then submit a file to our company with the necessary supporting documents (cancellation invoice, initial booking invoice, document confirming the reason for cancellation)

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