New name, same care: Europ Assistance is changing its name to Redion. Learn more
New name, same care:
Europ Assistance is changing its name to Redion.
Loading... Partners Area Jobs Blog FAQ

Fast assistance

In order to assist you quickly, enter your mobile phone number below and we immediately send you a text message with a link. Click on the link, follow the instructions and we will help you in a few clicks.
Submit
  • FAQ
  • Cancellation insurance

Cancellation insurance

Wat are you looking for ?

{{ item.title }}
See more

Coronavirus

What are the covered reasons for trip cancellation?
Cancelling a trip can be a difficult and disappointing experience. However, there are situations where it may be necessary. Europ Assistance, a leading provider of travel insurance, lists the main reasons why trip cancellation is covered : a health problem or disease an accident or immobilisation of the vehicle a few days before departure or on the day of departure the death of a loved one a cause related to professional life (dismissal, new job, cancelled holidays, replacement of a colleague, etc.) an administrative reason (examination, visa refusal, theft or loss of passport, summons, etc.). If you have to cancel your trip for any of these reasons, be sure to check your travel insurance policy to see what coverage is available. Europ Assistance's cancellation policy is one of the most comprehensive in the industry. Take a look at our policies here.
Will Europ Assistance intervene if I want to cancel my trip because I and/or my travel companion have contracted Covid-19?

Yes.

Covid-19 is a disease. Based on a medical certificate (positive PCR test), the insured can invoke the covered event providing for the cancellation of the trip due to illness.

Will Europ Assistance intervene if I want to cancel my trip after risk of Covid-19 infection or if my co-traveller is infected with Covid-19 and one of us has to stay in quarantine on the day of departure?
No, the insured person is not covered if the quarantine is motivated by the mere fact of having been in contact with a positive case (as long as his PCR test is negative).

However, if, following this contact, the insured person has a medical certificate mentioning a positive PCR test, he will be able to invoke the covered event that allows him to cancel his trip due to illness.
Will Europ Assistance intervene if I want to cancel my trip due to the presence of Covid-19 at my destination?

No. 

The presence of an illness at the destination is not a covered event.

Will Europ Assistance intervene in the cancellation of my trip if there is a travel or entry ban on the day of departure?

No.

A travel ban is not a covered event of travel cancellation insurance.

In any case, we recommend that policyholders contact their tour operator or travel agency to enquire about their conditions for cancelling, postponing or changing the trip. Please also refer to the website of the Belgian Ministry of Foreign Affairs.

Does Europ Assistance intervene if the transport company refuses me or my travelling companion access to a means of transport (plane, bus, etc.) because there is a risk that we are infected with Covid-19?

In this case, the insured will have to undergo a PCR test. If the result of the test is positive, he/she will have to apply for a medical certificate that will allow him/her to activate the travel allowance.


See more

General questions

Why take out travel cancellation insurance?
Cancellation insurance is a protection that allows travellers to be reimbursed in the event of cancellation of their trip. It is often included in organised trips, but can also be taken out separately. The conditions vary according to the insurers, but in general, the cancellation insurance covers cases of force majeure such as illness, accident or death. Most cancellation insurance covers a specific trip and cannot be invoked for cancellations made a few days before departure. It is important to check the General Conditions of the insurance before taking it out in order to know how long before the start of the trip it is applicable and to know the events covered. Europ Assistance has created the NoGo cancellation insurance which, depending on the type of contract chosen, covers all your trips for an entire year or a specific trip.
What type of travel insurance do I need and what does it cover?
There are a wide variety of travel assistance contracts available for all types of travellers. The type of contract you need will therefore depend on your specific needs. If you are concerned about cancellation fees or other expenses related to changes in your travel plans, cancellation insurance may be a good option for you. If you are worried about the costs of medical expenses you may incur on your trip, choose assistance that has high medical coverage. In some countries where medical costs are very high (such as the USA), this coverage is essential. There are also contracts that cover the loss or theft of luggage. Purchasing travel insurance can be essential to protect you against unexpected events that may occur during your trip. Europ Assistance offers a variety of travel insurance policies to meet your needs. Whether you're looking for full coverage or basic coverage, we have options to suit your budget.
What does travel cancellation insurance cover?
Cancellation insurance is a type of travel insurance that reimburses you for non-refundable travel expenses if you have to cancel your trip for a covered reason. It is important to know the causes of cancellation covered by your cancellation insurance policy, as well as the limits and exclusions of the contract. Cancellation insurance usually covers reasons such as serious illness, death of a relative, a professional incapacity to take leave, failure to obtain a visa, the medical impossibility of being able to be vaccinated, a passing exam... This type of insurance therefore intervenes in unforeseen events which affect the sphere private and personal or the professional sphere. It does not intervene in large-scale external events such as a natural disaster or an epidemic. Some policies also have limits on the amount they reimburse. Europ Assistance offers a temporary or annual cancellation contract. Thus the “NoGo All in” temporary cancellation contract offers complete cover for all aspects of the holiday, including flights, accommodation and car rental. The premium is calculated based on the amount of the trip you wish to cover. If you travel several times during the year, the annual travel cancellation contract is more interesting. It covers all your travels and trips throughout the year. Discover our policies here.
What are the covered reasons for trip cancellation?
Cancelling a trip can be a difficult and disappointing experience. However, there are situations where it may be necessary. Europ Assistance, a leading provider of travel insurance, lists the main reasons why trip cancellation is covered : a health problem or disease an accident or immobilisation of the vehicle a few days before departure or on the day of departure the death of a loved one a cause related to professional life (dismissal, new job, cancelled holidays, replacement of a colleague, etc.) an administrative reason (examination, visa refusal, theft or loss of passport, summons, etc.). If you have to cancel your trip for any of these reasons, be sure to check your travel insurance policy to see what coverage is available. Europ Assistance's cancellation policy is one of the most comprehensive in the industry. Take a look at our policies here.
What is the best cancellation insurance contract?
The NoGo cancellation insurance offered by Europ Assistance is one of the most comprehensive. It allows you to cancel and have your trip reimbursed for various reasons, including illness, the death of a loved one, professional reasons or administrative hazards. The NoGo All in temporary contract offers full coverage for a single trip. The annual cancellation insurance contract covers all your trips for the year. Whatever your travel plans, Europ Assistance has a policy that meets your needs. See our offer here.
Does travel insurance cover pregnancy?
Europ Assistance Belgium offers a wide range of travel insurance to meet the needs of each traveller. This covers pregnancy, as well as pregnancy-related complications However, for air travel, from the 28th week of your pregnancy, you must obtain written permission from your doctor and the airline to take the flight. Our cancellation insurance protects you if you have to cancel your trip due to an unexpected event, such as complications or medical problems immediately related to your pregnancy or the pregnancy of a relative up to the 3rd degree, including premature birth at least 1 month before the planned date, or the pregnancy of your travel companion if the trip was planned in the last 3 months of pregnancy and this pregnancy was not known at the time of booking the trip. Before purchasing travel insurance, be sure to read the policy carefully to ensure it meets your needs.
See more