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What should I do if my luggage is stolen, lost or damaged ?

You provide us with the purchase invoices of stolen, lost or damaged luggage and items.


In the event of theft, you must immediately file a complaint with the local authorities at the place of the theft (police, gendarmerie, transport company, purser, etc.), have an official report drawn up and the traces of burglary established;

Loss by a carrier

The documents issued by the carrier (sea, air, rail or road transport) when your luggage or items were lost while under its legal supervision. Require that a statement and a certificate of definite loss be prepared and keep all transport documents

Damaged luggage

For partial damage to your luggage and personal belongings, send us the invoice of the repair or a certificate of non-repair.