New name, same care: Europ Assistance is changing its name to Redion. Learn more
New name, same care:
Europ Assistance is changing its name to Redion.
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Europ Assistance

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What is good travel insurance?
Good travel insurance has a few characteristics. - First of all, you must make sure that the company is professional, reliable and that it has an international network which allows it to intervene 24 hours a day. There's no point in buying insurance from a company that won't be there when you need it. - Second, the insurance company must be able to offer you a policy that covers your specific needs. Travel insurance policies can vary widely in terms of coverage, so it's important to find the one that's right for you. - Finally, you need to make sure the company responds quickly and is trustworthy. When you're faced with an emergency, you don't want to have to wait days or weeks for your claims to be processed. These different elements allow you to find a travel insurance policy that will protect you on your next trip. In any case, Europ Assistance meets all these criteria.
Is it possible to take out insurance with Europ Assistance for non Belgian residents?

No, we only cover people who are Belgian residents and who live in Belgium most of the time. 


A foreign person travelling to Europe can be insured with a Schengen travel insurance. The Europ Assistance Group offers this insurance through this site: schengen.europ-assistance.com

Where can I find the Europ Assistance smartphone application?

Europ Assistance's mobile app allows you to obtain fast and efficient assistance, whether it is for your vehicle breakdown, a medical problem or for your home.

But it also allows you, among other things :

- To access your contracts

- To access and manage your personal data

- To submit and follow up a claim

- To retrieve emergency information (emergency numbers and medical providers) from your location anywhere in the world.

To access our app and/or get immediate assistance easily, without having to install it on your smartphone, you can click on the button below:

Of course, you can also download our app via the App Store or Google play via the buttons below. Up to you!

Feel free to check out our blog post for even more info about our app: https://blog.europ-assistance.be/app-mobile-pour-probleme-technique-ou-medical

What is the postal address of Europ Assistance Belgium?

Our postal address is :


Europ Assistance Belgium

Cantersteen 47

1000 Brussels

Does Europ Assistance also operate outside Europe?

Yes, we operate worldwide (except for excluded regions and countries).

Check the geographical cover of your policy in its General Terms and Conditions.

Does Europ Assistance also offer bicycle assistance ?

Yes we do. For bicycles, we can offer you Bike assistance, a fully-fledged assistance formula for you and your (electric) bicycle.


If you choose the Mobility option in our annual travel assistance formulas, all beneficiaries in the contract are automatically insured for bicycle assistance in Belgium (and up to 30 km across the border).

Such assistance is also available for other light vehicles such as an electric bike, a pedelec, a scooter, a moped (less than 125cc), a hoverboard.


For motorised vehicles over 125cc, we offer the Motorbike assistance.


What is the European part of Turkey ?

Travel assistance and technical roadside assistance for immobilized vehicles apply in the European part of Turkey (annual and temporary contracts covering Europe).

For annual contracts with the World option, travel assistance is valid throughout Turkey. The same applies to temporary policies covering Asian Turkey.

The technical assistance cover does not apply to the Asian part of Turkey.


What is Europ Assistance's benefits platform?
We are pleased to present our brand new benefits platform. There you will enjoy exclusive benefits and discounts with many of our partners: discounts on the purchase of suitcases or on the maintenance of your car, on IT services in case of computer problems, for the purchase of gifts, free check-ups, etc. Save more than €100 annually when using these benefits! You will very definitely find your happiness with one of our partners: Travel: Samsonite, American Tourister, FCM Travel Solutions Car: Axial Bodywork, 123 Autoservice, LuxAUTO, AD Garage, Requal Residential: Ajusto IT services: Mister Genius, Beego Miscellaneous: Kaori, Vivabox, Wonderbox, STEP, ... This list will be regularly updated with additional new partners and benefits. Some will be seasonal or temporary. So don't hesitate to regularly check your customer area under the ""My benefits"" tab.
Can I pay my annual premium in instalments?

At the moment, this type of split payment is not possible.