New name, same care: Europ Assistance is changing its name to Redion. Learn more
New name, same care:
Europ Assistance is changing its name to Redion.
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What does travel insurance cover?
The basic coverage of travel insurance includes, among other things: Medical assistance, reimbursement of medical expenses, medical repatriation Early returns in case of problems at home The organisation of the visit to the traveller hospitalised abroad Financial compensation for the days you had to spend abroad in the event of an early return Baggage insurance in the event of loss or damage to baggage (Optional) Trip cancellation insurance (Optional) Assistance for your vehicle in the event of a breakdown or accident (Optional) … You can count on the help of Europ Assistance 24 hours a day, 7 days a week. Find the best plan that suits your travel needs.
How can I apply for a refund ?

You have subscribed a travel assistance insurance and/or a travel cancellation insurance as a private individual directly with Europ Assistance Belgium or through one of our brokers (your contract number has 10 digits), and you wish to apply for a refund of medical costs, breakdown costs or the expenses of a cancelled trip ? Then you can enter your claim in your customer area.

If you are requesting cancellation of your trip for a medical reason, do not forget to ask your doctor to complete this document.


If you wish to submit a request for reimbursement relating to a Europ Assistance Business contract or a contract linked to a Europ Assistance Belgium partner, please send your request to claims@europ-assistance.be

If you have subscribed an insurance policy with one of our partners (like an airline or a travel agency), please refer to specific instructions in the policy or check this list.

Please always provide us with your bank account number and e-mail address when requesting a refund.

What are the benefits of entering a claim through the Customer zone?

A claim submitted via the Customer Centre on our website is entirely electronic.

This enables us to manage the request more quickly and to give a reply or make a refund more quickly if your file is complete.


You can also submit a refund request via our application.

Are business trips also covered in case of trip cancellation or baggage problems ?

It all depends on the type of insurance you have subscribed.

Here's an overview: 


Annual NoGo cancellation insurance: business trips covered as an option

Temporary NoGo cancellation insurance: business trips covered

Temporary travel assistance contracts: business trips covered

VIP contracts: business trips covered

Smart, Sport or Light contracts (with or without options): business trips not covered


We also offer specific business insurance policies to cover business travel. Please do not hesitate to contact us during office hours on 02 541 91 91 if you have any questions.

Is my luggage automatically covered when I have a travel insurance ?

Certain luggage-related services are covered.

For example, we can send you, at our own expense, a replacement suitcase (made up by a person staying in Belgium) if your luggage is lost or stolen on the spot.

However, luggage is not automatically covered against theft or loss.

This type of insurance can be taken out as an option in all our annual contracts.

The option covers: theft, loss or delay of baggage.

This cover is not available in our temporary contracts.