New name, same care: Europ Assistance is changing its name to Redion. Learn more
New name, same care:
Europ Assistance is changing its name to Redion.
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  • Annulation voyage

Annulation voyage

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Until how long before my departure I can cancel my trip ?

Cancellation may occur up to the time of your scheduled departure.

If the cause of the cancellation is an event covered in the contract, you will be reimbursed in accordance with the guarantees provided by your cancellation insurance.


Please note: the cancellation contract cannot be activated once the trip has begun.

Is there a deductible (franchise) in the cancellation insurance ?

No, there is no franchise.

We will reimburse you the price of the cancelled trip up to the maximum amount provided in the subscribed cancellation insurance.

Your package holiday is cancelled by the tour operator

If the travel destination is in an area affected by the coronavirus epidemic and the journey takes place while the epidemic is in progress, the tour operator may cancel the journey.

He can suggest an equivalent alternative (e.g. a leisure voucher, a different destination or a different departure date). If you refuse the offered alternative, the tour operator must reimburse the customer.

Will Europ Assistance intervene if I want to cancel my trip because I and/or my travel companion have contracted Covid-19?

Yes.

Covid-19 is a disease. Based on a medical certificate (positive PCR test), the insured can invoke the covered event providing for the cancellation of the trip due to illness.

Will Europ Assistance intervene if I want to cancel my trip after risk of Covid-19 infection or if my co-traveller is infected with Covid-19 and one of us has to stay in quarantine on the day of departure?
No, the insured person is not covered if the quarantine is motivated by the mere fact of having been in contact with a positive case (as long as his PCR test is negative).

However, if, following this contact, the insured person has a medical certificate mentioning a positive PCR test, he will be able to invoke the covered event that allows him to cancel his trip due to illness.
What steps should I take in case of trip cancellation ?

If you are in the situation where you need to cancel your trip or stay, please inform the travel agency or tour operator first, as they usually provide a cancellation procedure.

You must therefore first cancel your trip with the tour operator(s) (Tour Operator, airline company, hotel, etc.).

If you have booked online, most booking websites also provide an online cancellation option.


If you have not booked via a tour operator, you must take the necessary steps to cancel the booking and request a refund from the party concerned (e.g. holiday home owner).


You can then submit a file to our company with the necessary documents (cancellation request, cancellation invoice, initial booking invoice, document confirming the reason for cancellation, etc.).

Is a make-up exam a reason for refund of a cancelled trip ?

Yes, a make-up exam (second session) is a covered event. 

It must be a make-up exam at the end of the school or university year, which cannot be postponed and which the insured must take in the period between the day of departure and 30 days after the date of return from the trip.

Will Europ Assistance intervene if I want to cancel my trip due to the presence of Covid-19 at my destination?

No. 

The presence of an illness at the destination is not a covered event.

Will Europ Assistance intervene in the cancellation of my trip if there is a travel or entry ban on the day of departure?

No.

A travel ban is not a covered event of travel cancellation insurance.

In any case, we recommend that policyholders contact their tour operator or travel agency to enquire about their conditions for cancelling, postponing or changing the trip. Please also refer to the website of the Belgian Ministry of Foreign Affairs.

Does Europ Assistance intervene if the transport company refuses me or my travelling companion access to a means of transport (plane, bus, etc.) because there is a risk that we are infected with Covid-19?

In this case, the insured will have to undergo a PCR test. If the result of the test is positive, he/she will have to apply for a medical certificate that will allow him/her to activate the travel allowance.


What if my airline cancels my flight?

If your airline cancels your flight, it will make the refund. 

In the case of a non-refundable ticket, you have the right to request reimbursement of the airport taxes.

We therefore advise you to contact your airline and request a refund.

Is the Covid-19 pandemic a covered event in the cancellation insurance NoGo of Europ Assistance Belgium?

No, epidemics and pandemics, as well as the lockdown of a country or territories resulting therefrom or an entry ban issued by the local authorities (e.g. by the United States of America), are not covered by the NoGo travel cancellation insurance of Europ Assistance Belgium.

We strongly advise you to contact your tour operator, your airline or your hotel in connection with a possible cancellation.

See also: ebola, corona, coronavirus COVID-19, zika

Is a lockdown of a country a covered reason in our cancellation insurances?

No, that's not the case.

What if your flight is cancelled by your Airline as a result of a negative advise of the Belgian authorities?

European regulations impose certain obligations on European Union airlines. If you have booked with such an airline, you will need to contact your airline (or tour operator) to obtain a refund, modification or postponement of your trip.  

If you have booked with an airline that is not subject to European regulations, you will also need to contact the airline concerned to obtain a refund, modification or postponement of your trip.