New name, same care: Europ Assistance is changing its name to Redion. Learn more
New name, same care:
Europ Assistance is changing its name to Redion.
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How can I request medical assistance digitally?
On the home page of the application, click on 'Request assistance'. This will activate a page that allows you to choose the type of assistance you need. In the case of medical assistance, you must complete the form with all the basic questions. This will automatically open a file with your assistance request. You will then be contacted as soon as possible by one of our assistance agents to help you. You can follow the progress of your request at any time in the 'Your files' section on the home page of the application.
How can I request roadside assistance digitally?
On the home page of the application, click on 'Request assistance'. This will activate a page that allows you to choose the type of assistance you need. In the case of roadside assistance, the management and follow-up of your request will be entirely digital. Thanks to your location, a nearby tow truck will be designated and sent to you. You can follow the progress of your request at any time in the 'Your files' section on the home page of the application.
How can I request home assistance digitally?
On the home page of the application, click on 'Request assistance'. This will activate a page that allows you to choose the type of assistance you need. In the case of home assistance, you must complete the form with all the basic questions. This will automatically open a file with your assistance request. You will then be contacted as soon as possible by one of our assistance agents to help you. You can follow the progress of your request at any time in the 'Your files' section on the home page of the application.
How can I request another type of assistance digitally?
On the home page of the application, click on 'Request assistance'. This will activate a page that allows you to choose the type of assistance you need. In the case of assistance other than medical, roadside, or home assistance, you will need to complete the form describing your situation. This will automatically open a file with your assistance request. You will then be contacted as soon as possible by one of our assistance agents to help you. You can follow the progress of your request at any time in the 'Your files' section on the home page of the application.
Where can I see the progress of my assistance case?
You can see the progress of your request at any time in the 'Your requests' section on the application's homepage.