New name, same care: Europ Assistance is changing its name to Redion. Learn more
New name, same care:
Europ Assistance is changing its name to Redion.
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Questions générales

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Does my car insurance cover me in Europe?
When travelling in Europe by car, it is important - apart from car insurance - to have adequate assistance cover for your vehicle. There are several ways to cover your vehicle in Europe in the event of a breakdown or accident. In particular, you can take out travel insurance that also covers vehicles. Europ Assistance offers you such a formula. With a little planning and preparation, you'll have peace of mind knowing that you and your car are covered while on the move. For exclusive coverage of your car, Drive Assistance covers you from home and even in the event of battery failure or fuel error. If your car cannot be repaired within 2 hours, we will tow it to a garage of your choice. Do you want to cover just your vehicle in Belgium or abroad? Drive Across is the ideal solution! Thanks to our 24/7 assistance, you are safe not only in Belgium but also - depending on the option taken out - in neighbouring countries or elsewhere in Europe.
Which roadside assistance formula is the cheapest?
Europ Assistance offers temporary medical assistance cover with vehicle breakdown cover or, if you only want to cover your vehicle, an annual Drive breakdown insurance policy.
Is there an app I can use for car insurance?
Europ Assistance offers an application that allows its customers to request assistance and manage their contract(s). The app includes features such as vehicle location tracking, roadside assistance and claims management. The Europ Assistance app is available for iOS and Android devices, you can download it here for free. Watch our explanatory videos to discover how it works: https://www.youtube.com/watch?v=A5RjJzd5qeY https://www.youtube.com/watch?v=k_dwLHY8p3c
Can I subscribe to roadside assistance online?
You can take out and manage all your Europ Assistance insurance contracts by creating an account on our website and logging into your customer area.
Is it possible to add multiple vehicles on the same contract?

Yes, it is possible to insure several vehicles under the same contract.

This will of course have an impact on the premium, depending on the assistance formula chosen.

What is the mobility budget or the travel continuation budget ?

When you can't continue your trip abroad because your car breaks down (or you have an accident), you have a mobility budget. You can find the amount in the General Conditions of your contract.

With this budget we can organise either a return home, or enable you to continue your journey.

We can provide you with a replacement car, a plane ticket, a taxi ride, one or more nights in a hotel, or a combination of these.

It all depends on the situation and your preferences.

If the chosen solution is a rental car, we will take care of arranging the rental using our preferential relationships with rental companies.

Will my annual contract be renewed automatically?

A month and a half before the expiry date of your contract, we will send you an invitation to renew your policy. It will be up to you to decide whether or not to accept it.

I've bought a new car. Do I have to change my policy?

If you keep the same license plate, you don't have to take any action at all. Only if the license plate changes, it will have to be changed in your policy.

You can do this directly through your customer area, or you can call us on 02 541 91 91 during the working hours.

Does the breakdown service also apply to a flat battery?

Yes, you can call on us as soon as your vehicle is immobilised following a breakdown or an accident, and thus also if you have a puncture, a flat battery, blocked doors, if you have misfuelled, etc...

Do I get a confirmation of my contract renewal ?

After the renewal of your annual policy, we will not automatically send you a confirmation.

You can see at any time via your Customer area on our website, if your policy is still in renewal status or whether we have received the payment.

How can I cancel my contract?

To terminate your contract on its expiry date, the quickest way is to call us on 02 541 91 91. (During office hours)

You can also contact us at any time to check with you whether your assistance formula still corresponds to your needs and travel habits. You can call us on 02 541 91 91.

Can I rely on my breakdown assistance in case of a flat tyre?

Yes, you can call on us as soon as your vehicle is immobilised following a breakdown or an accident, and thus also if you have a puncture, a flat battery, blocked doors, if you have misfuelled, etc...

Do I need travel insurance to rent a car?
In general, travel insurance is not required to rent a car. However, there are a few exceptions. For example, if you are renting a car in Europe, you may need to purchase additional insurance from the rental company. This insurance, called "CDW" or "collision damage waiver", covers damage to the rental car. It is important to note that your personal auto insurance policy may not cover damage to a rental car. Luckily, we offer an all-inclusive VIP travel insurance package that also includes rental car CDW insurance!
Is my breakdown assistance starting at my doorstep ?

Breakdown assistance is available from your home.


However, there is a specific product (the "Annual with vehicle" contract) which only intervenes from a distance of 10km from your home (in the event of an accident, there is no limitation).


Please contact us on 02 541 91 91 if you would like us to adapt your contract.

Can I take out short-term roadside assistance cover?
Many people think that travel insurance includes breakdown assistance coverage. But they are actually very different. Travel insurance is designed to protect you in the event of unforeseen events such as medical issues, trip cancellations or lost luggage. Vehicle technical assistance, on the other hand, is designed to help you in the event of a mechanical failure during your trip (breakdown, immobilisation of your vehicle, accident). Europ Assistance offers temporary medical assistance cover with vehicle breakdown cover or, if you only want to cover your vehicle, an annual Drive breakdown insurance policy.
What is a travel accident?
Travel accidents are events that can happen anytime you are on the go. For example, they can be caused by a car accident, a fall down the stairs, a mishap during a hike or a bad slip at the edge of a swimming pool... Travel accidents can also occur when practising winter sports, such as skiing or snowboarding. If you are injured while travelling, it is important to know what your medical insurance covers and how it can help you and your travel companions. Some travel insurance does not cover winter sports, so if you do this type of activity, be sure to check the coverage before you go.
Can I rely on my breakdown assistance when I lose my car key?

Yes!

In all circumstances that your vehicle is immobilized, we will assist you.

Is it possible to cover a vehicle with a commercial number plate?

Europ Assistance does not cover new commercial number plates ("Z-plates").

Only some older contracts containing this clause cover commercial number plates. (We are happy to help you with all your questions on 02 541 91 91)

How long before departure should travel insurance be subscribed?

Travel assistance or travel insurance contracts (whether annual or temporary) can be subscribed up to the day before your departure.


Specifically for cancellation insurances (also as an option in the annual assistance):

If the trip is already booked, the cancellation insurance must be subscribed at least 30 days before the departure date of the trip.
If you book a "last minute" trip, the cancellation insurance must be subscribed on the day you book your trip.


Specifically for the Drive formulas:

A waiting period of 5 days applies after the purchase of the Drive insurance, before the vehicle can be covered for breakdown/towing.

From which expenses can a refund be claimed ?

For a new declaration :

Depending on the type of subscribed contract and its applicable options :
- the medical expenses, after the Health insurance fund intervention (Mutuelle),

- the towing costs,

- the locksmith fees,

- the damage costs to the rented vehicle (CDW warranty),

- the luggage costs (luggage insurance),

- the trip cancellation before departure (cancellation insurance),

- the trip change before departure (cancellation insurance),

- the trip interruption after departure.

As part of your assistance file :

All guaranteed costs related to your assistance file (medical costs, transport costs, towing costs, hotel costs, telephone costs with our company, etc...).