New name, same care: Europ Assistance is changing its name to Redion. Learn more
New name, same care:
Europ Assistance is changing its name to Redion.
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Partenaires

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Where do I submit a refund request for a booked trip with TUI?

TUI contracts are not managed by Europ Assistance Belgium but by Europ Assistance Irish Branch.

This is the link where you can submit your claim: https://claims.tui.be

Centerparcs (and Sunparks) contracts

This contract is not managed by Europ Assistance Belgium but by Europ Assistance Irish Branch. 
Below, we give you the useful links to submit your requests:

Application for reimbursement:

https://centerparcs.eclaims.europ-assistance.com/home

E-mail:

claimscenterparcs@roleurop.com

If you need assistance or if you have a question regarding a claim:


Do you have a complaint?

Complaints@roleurop.com



SCHENGEN

Application for reimbursement:

https://schengen.eclaims.europ-assistance.com

Do you need assistance?

ES: +34 915368296
FR: +800 5454 1111


Do you have a complaint?

Complaints@roleurop.com

For your information: the files for these contracts are not managed by our colleagues at Europ Assistance Belgium.

Voyage Privé

Application for reimbursement:

https://voyage-prive.eclaims.europ-assistance.com

Do you need assistance?

Do you have a complaint?

Complaints@roleurop.com

For your information: the files for these contracts are not managed by our colleagues at Europ Assistance Belgium.

Brussels Airlines : useful contacts

To manage your travel Assistance / Cancellation insurance

https://www.brusselsairlines.com/en-be/practical-information/travel-info/my-ticket/invoice/default.aspx

Telephone for your flight management

+32 (0) 2 200 62 34

A refund request (as a result of a covered event in your insurance)

Send us an e-mail at claims@europ-assistance.be

Follow-up on a claims file

Send us an e-mail at claims@europ-assistance.be

Pierre et Vacances

Application for reimbursement:

https://pierreetvacances.eclaims.europ-assistance.com

Do you need assistance?

Do you have a complaint?

Complaints@roleurop.com

For your information: the files for these contracts are not managed by our colleagues at Europ Assistance Belgium.

Vueling

Application for reimbursement:

https://vueling.europ.es

Do you need assistance?

Do you have a complaint?

Complaints@roleurop.com

For your information: the files for these contracts are not managed by our colleagues at Europ Assistance Belgium.

Lastminute

Application for reimbursement:

https://lastminute.eclaims.europ-assistance.com

Do you need assistance?

Do you have a complaint?

Complaints@roleurop.com

For your information: the files for these contracts are not managed by our colleagues at Europ Assistance Belgium.

Thalasseo

Application for reimbursement:

https://thalasseo.eclaims.europ-assistance.com

Do you need assistance?

Do you have a complaint?

Complaints@roleurop.com

For your information: the files for these contracts are not managed by our colleagues at Europ Assistance Belgium.

Landal

Application for reimbursement:

https://landal.eclaims.europ-assistance.com/

e-mailadres: landal_claims@europ-assistance.be

Do you need assistance?

+32 (0) 2 585 51 19

Do you have a complaint?

Complaints@roleurop.com

Would you like more information about the COVID-19 crisis?

https://www.landal.be/coronavirus

The contracts of the ODIGEO Group: Edreams, Opodo, Go Voyage, Travelink

This contract is not managed by Europ Assistance Belgium but by Europ Assistance Irish Branch.
Below, we give you some useful links and phone numbers:

Refund request:

https://earefund.eclaims.europ-assistance.com

If you need our assistance or have a question about a refund claim :

You're in ...

Phone

Belgium

+32 2 200 89 95

Denmark

+45 43314877

Germany

+49 69380791050

Finland

+358 972522090

France

+33 157329425

Greece

+30 44899921667

Ireland

+353 15186486

Italy

+39 0299953466

The Netherlands

+31 202035418

Norway

47 23024694

Austria

+43 1206091861

Poland

+48 223062066

Portugal

+351 32

Spain

+34 915368275

United Kingdom

+44 2036843566

Sweden

+46 850252176

Switzerland

+41 227614226

Do you have a complaint?

Complaints@roleurop.com

TIX - Gate 1 - FlightTix

For your information: This contract is not managed by Europ Assistance Belgium but by Europ Assistance Irish Branch. For your convenience, please provide the link where you can submit your claim.

Application for Refund

Do you have a complaint?

Complaints@roleurop.com

Sun Express

Refund request:

https://sunexpress.eclaims.europ-assistance.com

You need assistance in ...

Austria: +43 1206092605

Switserland: +41.445246700

Germany: +49 69945189371

Denmark: +45 43310634

France: +33 186995624

Italy: +39 0689386422

the Netherlands: +31707007502.

Norway: +47 24055255

Sweden: +46 851989754

Do you have a complaint?

Complaints@roleurop.com

For your information: the files for these contracts are not managed by our colleagues at Europ Assistance Belgium.

Sun Assistance

For your information: This contract is not managed by Europ Assistance Belgium but by Europ Assistance Irish Branch. For your convenience, please provide the link where you can submit your claim :

Application for Refund

https://sunassistance.eclaims.europ-assistance.com

Need assistance?

+32 (0) 2 200 76 98

Do you have a complaint?

Complaints@roleurop.com

Alitravel

Application for reimbursement:

https://www.roleurop.com/alitravel

Do you need assistance?

Do you have a complaint?

Complaints@roleurop.com

For your information: the files for these contracts are not managed by our colleagues at Europ Assistance Belgium.

Evaneos

Application for reimbursement:

https://evaneos.eclaims.europ-assistance.com

Do you need assistance?

For your information: the files for these contracts are not managed by our colleagues at Europ Assistance Belgium.

How to contact Direct Ferries ?

For your information: the files for these contracts are not managed by  Europ Assistance Belgium, but by Europ Assistance Irish Branch..

Application for reimbursement:

https://directferries.eclaims.europ-assistance.com


If you need assistance


If you have a complaint

Complaints@roleurop.com


Ruralidays

For your information: This contract is not managed by Europ Assistance Belgium but by Europ Assistance Irish Branch. For your convenience, please provide the link where you can submit your claim :

Application for Refund

https://ruralidays.eclaims.europ-assistance.com

Do you have a complaint?

Complaints@roleurop.com

Iglu

For your information: This contract is not managed by Europ Assistance Belgium but by Europ Assistance Irish Branch. For your convenience, please provide the link where you can submit your claim :

Application for Refund

https://iglu.eclaims.europ-assistance.com

Do you need assistance?

Do you need assistance?

Complaints@roleurop.com

Costa

For your information: This contract is not managed by Europ Assistance Belgium but by Europ Assistance Irish Branch. For your convenience, please provide the link where you can submit your claim:

Application for Refund

https://costa.eclaims.europ-assistance.com

Do you need assistance?

Do you have a complaint?

Complaints@roleurop.com

ICE

Application for reimbursement:

https://www.roleurop.com/ICE

Do you need assistance?

+44.2037883998

Do you have a complaint?

Complaints@roleurop.com

For your information: the files for these contracts are not managed by our colleagues at Europ Assistance Belgium.

EFS

Application for reimbursement:

https://esf.eclaims.europ-assistance.com

Do you have a complaint?

Complaints@roleurop.com

For your information: the files for these contracts are not managed by our colleagues at Europ Assistance Belgium.

SAS

For your information: This contract is not managed by Europ Assistance Belgium but by Europ Assistance Irish Branch. For your convenience, please provide the link where you can submit your claim :

Application for Refund

https://sas.eclaims.europ-assistance.com

Do you need assistance?

Do you have a complaint?

Complaints@roleurop.com

Secret Escapes

For your information: This contract is not managed by Europ Assistance Belgium but by Europ Assistance Irish Branch. For your convenience, please provide the link where you can submit your claim :

Application for Refund

https://secretescapes.eclaims.europ-assistance.com 

Do you need assistance?

Do you have a complaint?

Complaints@roleurop.com

Alpitour

For your information: This contract is not managed by Europ Assistance Belgium but by Europ Assistance Irish Branch. For your convenience, please provide the link where you can submit your claim :

Application for Refund

https://alpitour.eclaims.europ-assistance.com

Need assistance?

Téléphone  +33 157329094

Do you have a complaint?

Complaints@roleurop.com

7 Ideas

For your information: This contract is not managed by Europ Assistance Belgium but by Europ Assistance Irish Branch. For your convenience, please provide the link where you can submit your claim :

Application for Refund

https://www.roleurop.com/7ideas

Do you need assistance?

Do you have a complaint?

Complaints@roleurop.com

Atrapalo

Application for reimbursement:

https://atrapalo.eclaims.europ-assistance.com

Do you need assistance?

Do you have a complaint?

Complaints@roleurop.com

For your information: the files for these contracts are not managed by our colleagues at Europ Assistance Belgium.

Alsace Croisière

For your information: This contract is not managed by Europ Assistance Belgium but by Europ Assistance Irish Branch. For your convenience, please provide the link where you can submit your claim :

Application for Refund

https://alsace.eclaims.europ-assistance.com

Do you need assistance?

Do you have a complaint?

Complaints@roleurop.com