New name, same care: Europ Assistance is changing its name to Redion. Learn more
New name, same care:
Europ Assistance is changing its name to Redion.
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  • Annulation voyage

Annulation voyage

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Does travel insurance cover me if I catch Covid?
Europ Assistance travel assistance contracts cover travellers for issues related to Covid-19. In the event of a positive Covid-19 diagnosis during your trip, Europ Assistance will cover your medical expenses up to the amount provided for in your contract. If you need to extend your stay to receive treatment, Europ Assistance will cover the cost of your accommodation up to a certain amount.
Will Europ Assistance intervene if I want to cancel my trip because I and/or my travel companion have contracted Covid-19?

Yes.

Covid-19 is a disease. Based on a medical certificate (positive PCR test), the insured can invoke the covered event providing for the cancellation of the trip due to illness.

Will Europ Assistance intervene if I want to cancel my trip after risk of Covid-19 infection or if my co-traveller is infected with Covid-19 and one of us has to stay in quarantine on the day of departure?
No, the insured person is not covered if the quarantine is motivated by the mere fact of having been in contact with a positive case (as long as his PCR test is negative).

However, if, following this contact, the insured person has a medical certificate mentioning a positive PCR test, he will be able to invoke the covered event that allows him to cancel his trip due to illness.
Will Europ Assistance intervene if I want to cancel my trip due to the presence of Covid-19 at my destination?

No. 

The presence of an illness at the destination is not a covered event.

Will Europ Assistance intervene in the cancellation of my trip if there is a travel or entry ban on the day of departure?

No.

A travel ban is not a covered event of travel cancellation insurance.

In any case, we recommend that policyholders contact their tour operator or travel agency to enquire about their conditions for cancelling, postponing or changing the trip. Please also refer to the website of the Belgian Ministry of Foreign Affairs.

Does Europ Assistance intervene if the transport company refuses me or my travelling companion access to a means of transport (plane, bus, etc.) because there is a risk that we are infected with Covid-19?

In this case, the insured will have to undergo a PCR test. If the result of the test is positive, he/she will have to apply for a medical certificate that will allow him/her to activate the travel allowance.


Is the Covid-19 pandemic a covered event in the cancellation insurance NoGo of Europ Assistance Belgium?

No, epidemics and pandemics, as well as the lockdown of a country or territories resulting therefrom or an entry ban issued by the local authorities (e.g. by the United States of America), are not covered by the NoGo travel cancellation insurance of Europ Assistance Belgium.

We strongly advise you to contact your tour operator, your airline or your hotel in connection with a possible cancellation.

See also: ebola, corona, coronavirus COVID-19, zika

Is a lockdown of a country a covered reason in our cancellation insurances?

No, that's not the case.