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Refund Demand

You have a personal travel assistance and/or a cancellation insurance that was subscribed directly at Europ Assistance (or through one of our brokers)

You wish to enter a demand for the refund of medical costs or a cancelled trip.

Your contract number has 10 digits.

Then you can enter your claim in your customer area.

When you enter a request for a refund for a cancelled trip for a medical reason, do not forget to ask your doctor to fill in this document.


If you have a European Assistance Business Solution, please send your request to claims@europ-assistance.be

If you have a travel insurance that you bought at one of our partners like a Airline or a travel agency, please refer to specific instructions in the policy.