Our website uses cookies, please set your cookie preferences below. Functional cookies are needed for the proper functioning of the website and cannot be refused. For more info, please read our Cookie Policy and Privacy Policy.
More details
Less details

Functional cookies

Cookies that are necessary to guarantee the proper functioning of the website, for example: passing along information to the next page when buying a contract or saving your preferences such as language and browser settings.

Analytical cookies

These cookies enable us to generate insights in the usage of our website. This way we can ensure a continuous optimization of the website. The collected data never contain personally identifiable information.

Advertising cookies

Cookies that enable us to know how many and which specific ads you have seen and/or clicked on. We also track whether an advertisement has resulted in you buying a Europ Assistance product. Based on your actions on the website, we can show relevant offers on third party websites.

Loading... Partners Area Jobs Blog FAQ

Fast assistance

In order to assist you quickly, enter your mobile phone number below and we immediately send you a text message with a link. Click on the link, follow the instructions and we will help you in a few clicks.
Submit
{{ item.title }}
See more

Refund Demand

You have a personal travel assistance and/or a cancellation insurance that was subscribed directly at Europ Assistance (or through one of our brokers)

You wish to enter a demand for the refund of medical costs or a cancelled trip.

Your contract number has 10 digits.

Then you can enter your claim in your customer area.

When you enter a request for a refund for a cancelled trip for a medical reason, do not forget to ask your doctor to fill in this document.


If you have a European Assistance Business Solution, please send your request to claims@europ-assistance.be

If you have a travel insurance that you bought at one of our partners like a Airline or a travel agency, please refer to specific instructions in the policy.

Did this answer your question ?

Yes No
Related articles
When applying for reimbursement of medical expenses, do I first have to contact my health insurance? You show the symptoms of the Covid-19 disease or you are a carrier of the virus and you are abroad. Is there a deadline for making a claim?
What are the benefits of entering a claim through my customer zone? What is the repayment period ? How am I informed about the amount that will be reimbursed by Europ Assistance?