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How can I apply for a refund ?

You have subscribed a travel assistance insurance and/or a travel cancellation insurance as a private individual directly with Europ Assistance Belgium or through one of our brokers (your contract number has 10 digits), and you wish to apply for a refund of medical costs, breakdown costs or the expenses of a cancelled trip ? Then you can enter your claim in your customer area.

If you are requesting cancellation of your trip for a medical reason, do not forget to ask your doctor to complete this document.


If you wish to submit a request for reimbursement relating to a Europ Assistance Business contract or a contract linked to a Europ Assistance Belgium partner, please send your request to claims@europ-assistance.be

If you have subscribed an insurance policy with one of our partners (like an airline or a travel agency), please refer to specific instructions in the policy or check this list.

Please always provide us with your bank account number and e-mail address when requesting a refund.

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