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Europ Assistance


Main guarantees

Unlimited medical counselling advice. After an illness or hospitalisation a personal Care Manager will help you organize necessary services for the dependent person and for the ones living under the same roof.

-25% discount on the first year of subscription

Counselling advice:

  • Unlimited access to the medical advice service
  • A doctor or nurse at your disposal for your medical questions or concerns
  • Advice from our medical team on treatments and health measures
  • Up to 21 consecutive days of follow-up of your health complaints

Your dedicated Care Manager will take care of:

  • Medical transport following an accident or illness
  • The transport of your children or grandchildren
  • Assistance to your pets (dog or cat)
  • Domestic help
  • Management and follow-up of your medical file
  • Home delivery of meals
  • Delivery of personal items and all necessary items to the hospital
  • Visits to the hospitalised person
  • Delivery of groceries at home
  • Home delivery of medicines
  • Psychological help
  • Computer help
  • Connecting you to handymen and service providers for home chores


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This product sheet contains the main services and is not contractual. For details of the services, refer to the general conditions of this contract.

The benefits of this insurance in detail

The benefits of this insurance in detail

Insurance Limits MediCall
  • No diagnosis, prescription or medical treatment that would replace a medical consultation.
  • Follow-up of medical advice by the doctor or nurse will be carried out by telephone: once a day, for a maximum period of 21 days (excluding Sundays and public holidays).
  • The services of the Care Manager will be organised on the basis of a medical certificate, issued by your attending physician, declaring you to be in a state of dependency for a period of at least 4 days or following a hospitalisation of at least 3 days.
  • The Care Manager's services are limited to a maximum of 18 hours per case.
  • Participation in the cost of medical transport, following your illness or hospitalization, up to € 50 per transport, after intervention of the mutual insurance company, with a maximum of 5 transports per file.
  • 1 transport of children or grandchildren per case.
  • Transport and living expenses of your dog or cat in a kennel/cattery, maximum 10 days and € 25/day. Or transport of your pet to a person of your choice, maximum € 125.
  • Unlimited access to our Medical Tele-Counselling service
  • Putting you in touch with a doctor or nurse
  • If necessary, telephone follow-up for a maximum of 21 days, 1x per day (excluding Sundays and public holidays)
Intervention of the Care Manager
  • Taking charge and follow-up of your file
  • Organization of the services required as a result of your state of dependency
  • Home visit if necessary
Service organization
  • Medical Transport
  • Transport and care of your children or grandchildren
  • Pet assistance (dogs/cats)
  • Household helper
  • Meals on wheels delivery
  • Delivery of basic necessities to the hospital
  • Visit to the hospitalized person
  • Shopping service
  • Home delivery of medication
  • Delivery of medical equipment
Psychological Help
  • Organization and care
  • Appointment with psychologist
Computer, visual or hearing aid
  • Specialist intervention within 48 hours
  • The costs of purchasing equipment, installation or subscription remain at your expense.
Organisation of home services
  • Organization of home services of a hairdresser, a pedicurist or a physiotherapist
  • The costs related to these services remain at your expense
Services and odd jobs at home
  • Putting you in touch with trades
  • The costs related to the intervention of a service provider remains at your expense.
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